A new trend is emerging in the healthcare industry which has many patients and visitors smiling. Faced with improving their lagging patient satisfaction levels many hospitals are adopting a hotel-style model of hospitality with related amenities like courtesy shuttles and concierge services. While one would normally only expect to find such type of luxury at minor hotels in the world they are now being delivered every day at more and more hospitals across the country.
Rising demand for hospitality services
The demand is so great that several companies have presented to fill the fast-growing niche by specializing in hospitality-type services specifications for the healthcare industry.
Not only do the services provide added convenience for patients and visitors but they can also solve a variety of challenges related to new construction and state mandate seismic upgrade projects which many hospitals are dealing with.
Scoring higher on patient surveys
Service has shown that hospital facilities that deliver extra amenities such as valid parking patient concierge service and other hospitality-related services score hired on patient satisfaction surveys. In a national standardized survey of LA Community Hospital
patients that receive dress relieving services such as valid parking and other related services are more likely to give a favorable overall rating to the LA Community Hospital Sam Lee and would be more likely to recommend the hospital to friends and family.
Patient safety culture
In 2004 the healthcare leadership alliance that includes the American association of nurse Executives and other healthcare executives identified a core set of competencies for executive leaders in the healthcare business. Within the context of the core competencies, 7 imperatives were identified to develop a patient safety culture, and a model of proactive safety was developed that enforces everyone’s job is patient safety in all healthcare system transactions. This safety mission involved the entire healthcare team and should include everyone from the physician to the valid parking attendant.
Drawing privately insured patient
It is observed that the new trend of hospitals providing extra incentives to attract patients covered by private insurance which pay is higher reimbursement than government programs. According to the researchers, it is one of the major factors that attract more patients to the establishment. Visit www.glassdoor.co. to explore quality health care services
